Slack

Introduction A blameless postmortem is a structured review process conducted after an incident to understand what happened, why it happened, and how to prevent similar incidents in the future—without placing blame on individuals. Why Blameless? The Problem with Blame Traditional approach: Engineers fear being blamed Information is hidden or sanitized Root causes remain undiscovered Same incidents repeat Blameless approach: Psychological safety encourages honesty Full context emerges Systemic issues are identified Organization learns and improves Core Principle “People don’t cause incidents; systems do.” …